📍 Return Policy – North America – Jarvis_Sandbox

📍 Return Policy – North America

We want your experience to be smooth from purchase to possible return. If you're based in the United States or Canada, here’s everything you need to know about returning an item.

🗓 Return Window

Items can be returned within 30 days of delivery. After this period, returns may not be accepted.

✅ Conditions for Return

To qualify, items must:

Be unused and in original condition
Have all original packaging and tags
Include proof of purchase (order confirmation or receipt)

Items not eligible for return include:

Final sale items
Personalized or custom-made products
Gift cards
Perishable or time-sensitive goods

🚚 Return Shipping

United States: Return shipping is free for most orders. A prepaid label will be provided once your request is approved.
Canada: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

💳 Refunds

Once your return is received and inspected, refunds are processed within 5–7 business days to the original payment method.
Shipping fees (if charged) are not refundable unless the return is due to an error on our end.

🔁 Exchanges

Exchanges for size, color, or variant are accepted based on availability. The process is similar to a return and may require placing a new order once the return is received.

📝 How to Start a Return

Access the online return portal or contact the support team.
Provide your order number and reason for return.
Follow the instructions to prepare and ship your return.